The Technical University of Kenya | P.O. Box 52428 - 00200 | Nairobi- Kenya | Located along Haile Selassie Avenue
Office: Block C, Room 22. | Email: This email address is being protected from spambots. You need JavaScript enabled to view it. | Telephone: +254(020) 2219929, 3341639, 3343672 Ext.241
Complaints procedure
The School of Mathematics and Actuarial Science aims to ensure that all our students have the opportunity to benefit from their studies and other opportunities offered by the University. We welcome feedback on how we are doing and understand that occasionally something can go wrong or you may not be satisfied with an aspect of your experience.
Where the above is the case we would encourage you to let us know as soon as possible, so we can try to put it right for you and other students, by following the process below.
Feedback
We welcome student views and opinions of all types as they show us where we are doing something well or help us to identify where we might improve. In most cases providing feedback will not be the same as submitting a complaint and may just be a suggestion on how you feel something could be done better or in a different way. To help us improve, we encourage you to take advantage of all opportunities to provide us with feedback. If you would like to provide feedback on the service you have received from the school in the school please feel free to get in touch via This email address is being protected from spambots. You need JavaScript enabled to view it.
Complements and Complaints
We define complaint if you tell as a concern on something you are not satisfied with the standard of service we provide or with something we have done or not done.
We recommend you resolve concerns directly, informally and as soon as possible with the person or service concerned, for quickly conclusion and closure.
Explain the problem as clearly as you can and suggest how you would like it to be resolved.
We will listen to your concerns and try to resolve these in a straightforward, reasonable and prompt way.
